Refund Policy

Simple, fair refund terms. Available risk-free for 7 days.

1. Overview

We want you to be completely satisfied with Signal Pilot. If our indicators don't meet your expectations, we offer a straightforward refund policy:

• 7-Day Window: Full refund if you're not happy (first-time purchasers only)
• No Questions Asked: Refund requests can be submitted without explanation
• Fair Process: Refunds processed within 5-7 business days

2. Refund Eligibility

2.1 Who Qualifies?

You qualify if:

• This is your first Signal Pilot purchase
• You request a refund within 7 calendar days of payment
• Your account has not been banned for Terms violations

You do NOT qualify if:

• You previously received a refund from Signal Pilot
• More than 7 days have passed since payment
• You purchased during a "no refund" promotional period (rare, clearly disclosed)
• You violated our Terms of Service (sharing access, fraud, etc.)

2.2 Plan-Specific Rules

Plan Type	Refund Window	Conditions
Monthly Subscription	7 days	Full refund, first-time only
Quarterly Subscription	7 days	Full refund, first-time only
Yearly Subscription	7 days	Full refund, first-time only
Lifetime Access	7 days	Full refund, first-time only (treat as final purchase)

3. How to Request a Refund

Step 1: Contacting Support

Email support@signalpilot.io with:

• Subject: "Refund Request"
• Your TradingView username
• Payment email (PayPal or crypto wallet)
• Purchase date (if you have it)

Step 2: Confirmation Process

We'll confirm your refund request within 24-48 hours (usually faster). No lengthy justification needed — we trust you.

Step 3: Access Revocation

Once confirmed, your indicator access will be immediately revoked to prevent abuse.

Step 4: Refund Processing

Refunds are issued via your original payment method:

• PayPal: 3-5 business days
• Cryptocurrency: 5-7 business days (manual processing)

4. What Happens After 7 Days?

4.1 No Refunds (Cancellation Available)

After 7 days, we do NOT offer refunds. However:

• You can cancel your subscription anytime to prevent future charges
• You'll retain access until the end of your current billing period
• No partial refunds for unused time

4.2 Why No Refunds After 7 Days?

Our indicators are digital products with immediate access. The 7-day window gives you plenty of time to evaluate. After that, we assume you're satisfied and committed to using the service.

4.3 Cancellation Process

PayPal Subscriptions:

• Accessible through PayPal → Settings → Payments → Manage automatic payments
• Located under "Signal Pilot Labs" with cancellation option
• Cancellation requests can be sent to support@signalpilot.io

Cryptocurrency Subscriptions:

• Cancellation requests can be sent to support@signalpilot.io
• No auto-renewal for crypto subscriptions

5. Special Circumstances

5.1 Technical Issues

Technical problems (indicators not loading, access issues, bugs) can be reported to support for troubleshooting and resolution before considering refunds.

Common issues we can fix:

• Indicator not appearing in TradingView
• Incorrect subscription tier activated
• Payment processed but access not granted

If we can't resolve a legitimate technical issue, we may offer a refund outside the 7-day window at our discretion.

5.2 Billing Errors

Incorrect charges (duplicate charges, wrong amount, etc.) can be reported immediately for refunds or corrections regardless of the 7-day window.

5.3 Extenuating Circumstances

In rare cases (medical emergencies, serious financial hardship), refund requests outside the 7-day window may be considered on a case-by-case basis. Details can be sent to support@signalpilot.io.

6. Lifetime Access Refunds

Because Lifetime Access is significantly discounted and capped at 100 licenses, the 7-day policy is strictly enforced. The trial period allows evaluation of whether Signal Pilot meets individual needs.

7. Subscription Auto-Renewal

7.1 How It Works

• Monthly plans renew every 30 days
• Quarterly plans renew every 90 days
• Yearly plans renew every 365 days

7.2 Renewal Reminders

We'll email you 7 days before your subscription renews (if you've opted into emails). This gives you time to cancel if needed.

7.3 Renewal Refunds

If you forget to cancel and your subscription auto-renews:

• Within 24 hours of renewal: We may issue a refund as a courtesy (first-time only)
• After 24 hours: No refunds, but you can cancel to prevent the next renewal

Pro Tip: Set a calendar reminder a few days before renewal if you're unsure about continuing.

8. Chargebacks and Disputes

8.1 Our Approach

If you file a chargeback without contacting us first:

• Your access is immediately revoked
• Your account is permanently banned
• We may dispute the chargeback and provide transaction records

8.2 Legitimate Disputes

If you believe you were charged fraudulently (stolen card, unauthorized transaction), file a chargeback immediately and notify us at support@signalpilot.io so we can investigate.

9. Refund Processing Times

Payment Method	Processing Time	Notes
PayPal	3-5 business days	Appears as "Signal Pilot Labs Refund"
Credit/Debit Card (via PayPal)	5-10 business days	Depends on your bank's processing speed
Bitcoin (BTC)	5-7 business days	Manual processing, network fees deducted
Ethereum (ETH/USDT)	5-7 business days	Manual processing, gas fees deducted
Solana (SOL)	5-7 business days	Manual processing, network fees deducted

If your refund takes longer than the stated timeframe, email support@signalpilot.io with your transaction ID.

10. No Refund Situations

We do NOT issue refunds in the following cases:

• Buyer's Remorse After 7 Days: Deciding you don't want it after a week doesn't qualify
• Lack of Profitability: Indicators are educational tools, not profit guarantees
• "Didn't Use It": Not using the service is not a valid refund reason
• Terms Violations: Account sharing, fraud, chargebacks, etc.
• Second Purchase: You already used your one-time refund window on a previous purchase
• Promotional "No Refund" Periods: Some sales may explicitly exclude refunds (rare, clearly stated)

11. Contact Support

Questions about our refund policy or refund requests can be directed to:

• Email: support@signalpilot.io
• Subject Line: "Refund Request" or "Billing Question"
• Response Time: Within 24-48 hours (usually same day)

12. Changes to This Policy

We may update this Refund Policy occasionally. Changes will be posted on this page with a new "Last Updated" date. Material changes will be communicated via email to active subscribers.

Your purchase after policy changes constitutes acceptance of the updated terms.

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