Privacy Policy
Your privacy matters. Here's how we handle your data.
Signal Pilot Labs ("we," "us," or "our") operates signalpilot.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Information You Provide
- Account Information: TradingView username for indicator activation
- Payment Information: Processed securely via PayPal or cryptocurrency (we do not store credit card details)
- Communications: Support tickets, feedback, or inquiries you send us
1.2 Automatically Collected Information
- Analytics: Page views, traffic sources, device type, user behavior patterns (with your consent, via Plausible Analytics, Microsoft Clarity, and Google Analytics)
- Technical Data: IP address, browser type, operating system (only for fraud prevention and analytics)
2. How We Use Your Information
We use collected information to:
- Activate and deliver your TradingView indicator access
- Process payments and prevent fraud
- Send important service updates (subscription renewals, access issues)
- Provide customer support and respond to inquiries
- Improve our products and user experience
- Comply with legal obligations
We will never:
- Sell your personal information to third parties
- Send unsolicited marketing emails without your consent
- Share your data with advertisers or data brokers
3. Data Sharing and Disclosure
We may share your information with:
3.1 Service Providers
- PayPal: Payment processing (subject to their privacy policy)
- TradingView: To activate indicator access for your account
- Plausible Analytics: Privacy-focused website analytics (GDPR-compliant, no cookies, always active)
- Microsoft Clarity: Session recordings and heatmaps to improve user experience (with your consent)
- Google Analytics: Website analytics and conversion tracking (with your consent)
3.2 Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights and safety.
4. Data Security
We implement industry-standard security measures to protect your information:
- HTTPS encryption for all data transmission
- Secure payment processing via trusted third-party providers
- Limited access to personal data (only essential team members)
- Regular security audits and updates
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Data Retention
- Active Accounts: We retain your data while your subscription is active
- Cancelled Accounts: Data is deleted within 90 days of subscription cancellation (unless legally required to retain longer)
- Analytics Data: Aggregated analytics are retained indefinitely (anonymized, no personal identifiers)
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Portability: Receive your data in a machine-readable format
- Opt-Out: Unsubscribe from marketing emails (service-related emails cannot be opted out)
These rights can be exercised by emailing privacy@signalpilot.io
7. Cookies and Tracking
We use cookies to enhance your experience. You can manage your cookie preferences through our cookie banner.
7.1 Essential Cookies (Always Active)
These cookies are necessary for the website to function and cannot be disabled:
- Theme Preference: Remembers your dark/light mode choice
- Language Preference: Stores your selected language
- Cookie Consent: Remembers your cookie preferences
- Session Management: Maintains your session during checkout
7.2 Analytics Cookies (Optional - Requires Consent)
These cookies help us understand how visitors use our site. You can opt out via our cookie banner:
- Plausible Analytics: Privacy-focused analytics, no cookies, GDPR-compliant (always active)
- Microsoft Clarity: Session recordings and heatmaps to identify user experience issues. Records mouse movements, clicks, and scrolling behavior. Data is anonymized and stored by Microsoft.
- Google Analytics (GA4): Website traffic analysis, conversion tracking, and user behavior insights. Uses cookies to track sessions and user journeys. Data is processed by Google.
7.3 Managing Cookies
You can manage your cookie preferences at any time by:
- Clicking "Manage Cookies" in the footer
- Adjusting your browser settings to block cookies
- Opting out of analytics cookies in our cookie banner
We do NOT use:
- Third-party advertising cookies
- Cross-site tracking for marketing purposes
- Social media pixels or retargeting
- Data brokers or sell your information
For more information on how Google and Microsoft process data, see their privacy policies:
8. International Data Transfers
Signal Pilot Labs operates globally. Your data may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws (GDPR, CCPA, etc.).
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. Reports regarding children providing personal data can be sent to privacy@signalpilot.io
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email to active subscribers.
Your continued use of Signal Pilot after changes constitutes acceptance of the updated policy.
11. Contact Us
Questions about this Privacy Policy or your data?
- Email: privacy@signalpilot.io
- Support: support@signalpilot.io
- Website: signalpilot.io
GDPR Compliance: For EU residents, Signal Pilot Labs acts as the data controller. You have the right to lodge a complaint with your local data protection authority.
CCPA Compliance: California residents have additional rights under the California Consumer Privacy Act. Details are available at privacy@signalpilot.io.